HOSPITALITY & TOURISMSTARTER~60 min

Rewrite a Goa guesthouse's booking confirmation message

A confirmation message that is cold or confusing leaves guests unsure about arrival, payment and rules, and they message the owner ten times.

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Teardown of a neighbourhood cafe menu: what the guest sees first

Most cafe menus are read in under a minute, yet owners rarely check whether guests find the dishes they would actually enjoy.

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Audit the signs at a local tourist spot as a first-time visitor

Visitors often cannot tell where to buy tickets, where the toilets are or what time a place closes, and they leave annoyed.

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Pitch a low-cost welcome gesture that guests will talk about

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